General Questions

Magline, Inc. is the company name, and Magliner is the brand (for example: Magliner hand trucks, Magliner platform trucks, etc.).

If you believe your order is missing an item, please email customerservice@magliner.com. PLEASE INCLUDE a photo of what you've received, the order number and a short explanation of what is missing from the order.

If you believe you received an incorrect part or order, please email Customer Service. PLEASE INCLUDE a photo of what you've received, the order number and a short explanation of what is incorrect with the order.

We no longer have replacement parts for mobile docks. Please contact the following suppliers: Grating - IKG Industries - 800-324-8417 Pumps - Enerpac - 800-558-0530 Cylinders - Best Metal Product - 616-942-7141 Bearing Components - Applied Industrial Tech - 989-752-0101 Reliable Tool and Machine - 260-347-4000 Cass Hudson Company - 574-970-2100 Please click here for the archived owners manual.

Magliner products are available in North America and across the globe through our authorized dealer network. Local dealers are likely to have what you need in stock and often provide additional maintenance and repair services.

Magliner products have a one (1) year warranty from the date of purchase against defects in workmanship or material, unless otherwise specified. Any part or component, except items covered by warranties of other manufacturers, returned to the factory or service center freight prepaid by the owner, found upon examination by Magline, Inc. to be defective or the result of improper workmanship by the factory will be repaired or replaced without charge and returned to the owner freight prepaid by Magline, Inc. Alterations of Magliner products void any warranty or liability on the part of Magline, Inc. Magline does not guarantee product capacity if alterations are made.

Hand truck, dolly, two wheeler, sack truck - they all mean the same thing, a two-wheel hand truck. Our hand trucks are often just known as 'Magliners'.

Several factors dictate a hand truck style. For example: the size and type of load, obstacles involved, height of standard load and terrain traveled. For help finding the model that best suits your needs, call your local Magliner Dealer or our Customer Service department 1-866-329-4737.

Magline has continued to innovate and deliver value as a US-based manufacturer. By focusing on core corporate values, we have been able to build the strongest brand in the industry and retain our leadership edge. This has driven growth, productivity and efficiency for the company from our Standish, MI facility.

The following recommendations will get the best performance from your Magliner product and keep it in top operating condition. Check the hand trucks for loose or missing fasteners. Periodically check the hand truck from top to bottom for stress cracks, fatigue, and general wear. Replace broken or worn parts immediately upon discovery. Check tire air pressure regularly. Air pressure must be maintained at 35 psi. Check tires for wear, bulges, leaks, etc., and replace as needed.

Each Magliner solution has slightly different features that contribute to quality and durability, but the following features can be found within most Magline products: Highest-quality plating, which resists rust better and provides longer life. Strongest aluminum alloy in extruded aluminum noses and brackets. Magnesium components that are temperature- and impact-resistant. Customized hardware to minimize packaging damage. Rounded hand truck side rail for smoother more comfortable gripping surface.

Magline is a trusted and proven provider of innovative solutions, and has been an industry leader since 1947. Magliner products – with the familiar red stripe – are known for their safety, durability and performance. We work closely with our customers to identify challenges and develop solutions to demanding distribution issues. This customer focus, combined with in-depth industry knowledge, helps Magline deliver solutions that reduce delivery system pressure points and make the entire delivery process safer and more efficient.

Magline is committed to using quality materials, which include high-strength extruded aluminum alloys, die-cast magnesium for specific applications, industrial-grade casters, and best-in-class motors. The company employs rigorous quality control systems to ensure a consistent quality standard and superior design across our products. We take pride in our products, which last longer than any other in the industry.

There is a growing global need for the kind of innovative, high-quality route distribution solutions that Magline provides. We have a broad global network of authorized dealers, currently located in Australia, Belgium, Canada, Colombia, Denmark, Finland, France, Germany, Greece, Hong Kong (PRC), Israel, Japan, Netherlands, Netherlands Antilles, Peru, Poland, Portugal, Puerto Rico, Singapore, Sweden, Switzerland, and the United Kingdom.

The safety of delivery people is a key concern for the industry and for Magline. Some of the key safety points of Magliner solutions include: Lightest hand truck in the industry – average delivery driver will lift 14 tons less per year. Hand trucks require up to 4.5 pounds less force to break back a load or 101,250 pounds less break-back force per year per driver Handle grips stay on 4.5 times longer than industry average. Custom-fitted hardware limits injuries and damage to product packaging compared to poorly-designed hardware. Ergonomic designs and modular options to fit user preference help reduce physical stress on workers.

Magline is focused on innovation as a company. As a result, Magline invests significantly in product R&D and market re, working closely with customers, to develop market-leading solutions. In addition, the people of Magline have extensive industry knowledge that help us to generate new ideas and lead DSD market developments.

We offer many innovative solutions for material handling in route distribution. Contact our Customer Service department at 1-866-329-4737 to discuss your specific needs, or visit the Innovation Center on our website.

Magline, Inc. distributes its products through local stocking dealers. You can also go to our Replacement Parts section in products and solutions.For your local Magliner Dealer, please see our Locate a Dealer page -- or send an email or call 1-866-329-4737. International inquiries may call +1-989-512-1000 or fax +1-989-803-5941.

Aluminum hand trucks help reduce risk of driver injury due to fatigue because they are lighter and easier to use. Repairs can be done quickly, less expensively while saving time and money.

The item would have to be in new or unused condition. The return also will need to be within 30 days of purchase. Please call our direct line (989) 512-1000 or email in the request to customerservice@magliner.com.